Reference

Legal Rules Before You Join

Legal terms for rt99 put account access, wallet records, and local-law eligibility on one page, so you can open your account with the rules clear before you enter…

Local-law accessAccount verificationDANA recordsQRIS receipts
rt99 Legal Rules Before You Join
CONTACT PATHS

Three Ways To Ask Legal Questions

Legal questions need a case trail, not a quick promise. Our support team is available daily from 09:00 to 23:00 WIB through live chat, email, and…

Live Chat Case Use live chat for same-day legal routing when your account access, verification step, or…
Email Record Trail Email support with screenshots, reference numbers, and the account email if you need a…
Account Help Form Open Account > Help > Legal Request when you are signed in and want…
DATA RULES

Six Records We Handle Carefully

Legal handling is not only about terms on a page. We also manage account data, cookie choices, wallet receipts, device checks, and support history in a way that can be traced when…

Identity Data

We use your account name, contact detail, and verification status to decide whether access can continue under the terms. If a mismatch appears, we may pause account actions while we ask for correction.

Wallet Records

DANA, OVO, GoPay, and QRIS receipts are kept with time, reference, and account links where available. These records support legal checks for transfer ownership, withdrawal review, and payment dispute handling.

Cookie Choices

Cookies help us keep sessions, security checks, and legal consent records working. You can change browser settings, but some account pages may ask you to sign in again after cookies are cleared.

Security Access

We record sign-in attempts, device changes, and password resets to protect your legal account record. If you switch phones, check Account > Security before asking support to change personal details.

Retention Periods

We keep certain account, payment, and support records while needed for service operation, dispute handling, security checks, or legal duty. When records are no longer needed, we remove or reduce them where possible.

Change Requests

You can ask us to correct account details through Account > Help or email. We may request proof before changing identity, phone, or wallet data because those details affect legal access.

Legal Answers For Your Account

These answers explain how our legal terms affect your access, data, wallet records, and support requests. They are written for account decisions you may actually make before joining or while checking a case. Where access or eligibility is mentioned, it depends on local law and is available only where local law permits.

The account terms apply when you create a profile, verify contact details, enter the lobby, or use wallet features. Your access also depends on local law, and we may restrict use where eligibility cannot be confirmed.

They can be used as account records because each transfer may show time, rail, reference, and wallet ownership signals. Keep your receipt screenshot until the wallet page shows the matching account entry.

Go to Account > Help > Legal Request or email support with your account email and the detail that needs correction. We may ask for proof before changing identity, phone, or wallet ownership data.

Access depends on local law and is available only where local law permits. If your location or eligibility cannot be confirmed, we may block entry, pause wallet actions, or ask for further details.

We keep account, payment, and support records while needed for operation, security checks, dispute handling, or legal duty. When the reason ends, we remove or reduce records where our process allows.

Yes, send the case through email or Account > Help so the reply is tied to your profile. Include payment rail, reference number, time, and any screenshot connected to the issue.

Clearing cookies can remove local session settings and may require a fresh sign-in. It does not erase account records already stored for legal terms, wallet checks, security logs, or support cases.